Accessibility statement for Active Blaby website

This accessibility statement applies to

This website is run by Blaby District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. Some older PDF documents are not fully accessible to screen reader software, live video streams do not have captions and some of our online forms are difficult to navigate using just a keyboard.

Feedback and contact information

If you need information from this website in a different format like accessible PDF, large print, easy read, audio recording, or braille, please contact us by email or call us using our Get in Touch page.

We’ll consider the request and respond within three working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems that aren’t listed on this page or think we are not meeting accessibility requirements, please use our report form to let us know or contact us by email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

The Minicom service is a telephone typewriter device for communication for people who are deaf, hearing impaired, or have a speech impediment. A Minicom is like a telephone with a small keyboard and screen. Instead of speaking, you type in what you want to say. Then, by inputting a Minicom number, your message is relayed down the telephone line and appears on the screen of the member of staff you are calling (it is held in reception).

Please contact us before your visit and we can arrange for you to use our audio induction loops, arrange a British Sign Language (BSL) interpreter or someone to translate a language other than English.

We offer braille copies of documents, bills, web pages, and other resources upon request. We will also discuss with the customer when arranging to find the best solution.

Please contact us using our  Get in Touch page.

Technical information about this website’s accessibility

Blaby District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations. Ultimately we plan to provide an accessible HTML version of the information as the primary source.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 15 June 2022. It was last reviewed on 15 June 2022.

This website was last tested on 15 June 2022. The test was carried out by Silktide. We have scored 96/100 for accessibility, 100% is compliant for level A WCAG 2.1 checks, 100% is compliant for level AA WCAG 2.1 checks and 78.8% is compliant for level AAA WCAG 2.1 checks. The test was carried out by Silktide.

All pages of the website and PDF documents within the website were tested.

You can contact by email to get a copy of the reports and to ask for further details on the reports.


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